Outsourcing administrative tasks
Free yourself from time-consuming tasks and refocus on your strategic activities
They put their trust in us
“ISP supports us in directly managing the administrative tasks involved in managing our customers’ vehicle fleets. Thanks to their support, we are able to concentrate on our core competencies while ensuring that the administrative aspects of our business are managed efficiently and professionally.
ISP Group has not only earned our trust, but has also proved its ability to adapt to our changing needs. We are proud of our collaboration with ISP GROUP, which has become a real contributor to our success and that of our customers.”
General Manager
Reduce your management costs
Benefit from continuity of service (100% staff availability)
Improve your service performance
Free up your teams' time
What isadministrative outsourcing?
Business Process Outsourcing is the outsourcing of business processes. When it is not strategic for a company to perform certain administrative tasks in-house, it can call on a supplier to take care of them for it.
Tasks regularly outsourced to ISP.
Here are a few examples of tasks managed by ISP Group.
Sales - Sales administration
- Document management (document distribution and retrieval)
- Steering assistance
- Management of administrative files.
Database management
- CRM update
- Updating and compliance of databases as part of ERP or IT system migrations
- File qualification and rationalization
BPO - Quality
- Management of satisfaction surveys
- Collection of documents required to obtain labels
- Reporting
BPO - Accounting / Finance
- Management of satisfaction surveys
- Processing of business-related documents, such as invoice entry and customer reminders
- Supplier invoice entry
BPO - Web marketing
- Website updates (Prestashop CMS, WordPress)
- Natural referencing
- Facilitating forums
Why choose ISP Group ?
Ability to be trained
We can intervene on any subject and process that you can train us on. Our added value is knowing how to work “like you do”.
100% French-speaking nearshore team
Our team is based in Casablanca, Morocco. All our staff speak French. We can also support you in English and Arabic.
15+ years' experience
We establish partner relationships with our customers, as extensions of their internal organization. The longevity of the contracts entrusted to us bears witness to this.
Quality processes
We work under the ISO 9001:2015 standard defining our quality requirements to ensure high customer service and satisfaction for all entrusted subjects.
The ultimate guide to successful service outsourcing
Discover our comprehensive guide to outsourcing business services. Learn how to choose the right service provider, identify the services to be outsourced and set up an effective monitoring system.
This guide offers practical advice on how to turn outsourcing into a strategic opportunity for your company.
Download it now to start optimizing your low-value operations!
Answers to your questions
What are the costs associated with outsourcing administrative tasks?
All service operating costs, including premises, IT equipment, training and absences, are included in our daily or monthly rate. Costs vary according to task and workload. For precise information tailored to your needs, please do not hesitate to contact us.
How can we guarantee data quality and security?
At ISP Group, we strictly adhere to ISO 9001:2015, which defines the quality and safety requirements for all our services. All data is protected and processed in accordance with current requirements.
What types of administrative tasks can be outsourced?
We offer a wide range of services, including document management, management assistance, administrative file management, CRM updates, database management, satisfaction survey management, reporting, invoice entry, commercial document processing, website updating, natural referencing and forum animation. This list is not exhaustive.
What are the advantages of outsourcing over in-house management?
Service outsourcing offers several advantages: eliminating recruitment and personnel management, reducing management costs, being certain of service continuity, and improving your performance by freeing up time for your in-house teams. You’ll be able to concentrate once again on your core competencies, while effectively delegating time-consuming tasks to our staff.
What are the criteria for choosing the right service provider to outsource administrative tasks?
To choose the right service provider, it is advisable to look for a company with significant experience (over 15 years), well-trained and multilingual teams (French-, English- and Arabic-speaking), and which complies with recognized quality standards (ISO 9001:2015). It’s crucial that the service provider can adapt to your processes and establish long-term partnerships. ISP Group stands out for its ability to intervene on any subject after training, working “as you do” to bring real added value.
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Central purchasing Morocco
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Consulting & Purchasing Morocco
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