Key Account (M/F)

Main mission:

As part of ISP Group, a service company specializing in purchasing outsourcing and C-class purchasing outsourcing, the Key Account plays a dual role in the customer areas entrusted to him/her:

1. Key Account: acts as the company’s interface with one or more customers, ensuring optimum management of customer relations.
2. Commodity Buyer: deploys the industrial purchasing strategy on the purchasing segments for which he/she is responsible, implementing advanced purchasing sourcing techniques.

Responsibilities and duties:

1. Key Account :
   • Management of a customer portfolio.
   • Preparation and follow-up of quotations and orders.
   • Handle customer complaints with rigor and traceability.
   • Coordinate orders according to product availability.
   • Check commercial terms and invoicing.
   • Ensure the quality of the service offered to the customer.
   • Regular meetings with customers to identify new opportunities.
   • Daily reporting to operational management on tasks and difficulties.
2. Commodity Buyer :
   • Contribution to the development of purchasing strategy and deployment on purchasing segments.
   • Creation of an optimized supplier panel for the segments managed.
   • Monitor and evaluate supplier performance in terms of quality, cost and lead times.
   • Negotiate purchasing conditions to maximize purchasing performance.
   • Supplier relationship management.

Profile required:

• Training: BAC+5 in supply chain management or equivalent.
• Technical skills:
  • Knowledge of purchasing tools and supplier markets.
  • Good negotiator with commercial and interpersonal skills.
  • Rigorous, responsive and results-oriented.
  • Writing and language skills.
  • Ability to report and manage non-conformities.

Conditions and benefits:

• Position based in Morocco (Casablanca) or France (Lyon).
• Ongoing training to keep abreast of best practices in purchasing and customer relationship management.
• Competitive salary package, including performance-based bonuses according to seniority.

To apply, please send your CV and covering letter to rh@isp-group.org